Privacy Policy

1. Overview

Solo Savvy (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your data when you use our AI receptionist and outbound calling platform for auto detailers.

2. Information We Collect

• Account information: Your name, email address, phone number, shop name, and billing details.
• Shop data: Services, pricing, business hours, FAQs, and knowledge base content you provide.
• Customer data: Names, phone numbers, vehicle information, and booking details of your customers that flow through Solo Savvy.
• Call data: Recordings and transcripts processed by our AI systems.
• Usage data: Dashboard activity, feature usage, and diagnostic logs to improve the service.

3. How We Use Your Information

• To provide and operate the AI receptionist, booking, and outreach services.
• To process payments and manage your subscription.
• To improve our AI models, voice quality, and natural-language understanding.
• To send you service notifications, security alerts, and product updates.
• To comply with legal obligations and enforce our Terms of Service.

4. Call Recordings & Transcripts

Solo Savvy may record and transcribe phone calls so the AI can respond accurately and so you can review conversations. You are responsible for complying with all applicable call-recording laws in your jurisdiction, including providing notice to callers where required.

5. Data Sharing & Third Parties

We do not sell your data. We share information only with trusted service providers necessary to operate Solo Savvy:

• Telephony providers (e.g., Twilio) to route calls and messages.
• Cloud infrastructure providers for hosting and storage.
• Payment processors (e.g., Stripe) for billing.
• AI/ML services for speech synthesis and natural-language processing.

6. Data Security

We implement industry-standard security measures, including encryption in transit and at rest, access controls, and regular security audits. No system is completely secure, and we cannot guarantee absolute protection.

7. Data Retention

We retain your data for as long as your account is active or as needed to provide the service. Call recordings and transcripts are retained according to your plan settings and applicable legal requirements. You may request deletion by contacting us.

8. Your Rights

Depending on your location, you may have the right to access, correct, delete, or export your personal data. To exercise these rights, email us at the address below.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the dashboard. Continued use of Solo Savvy after changes constitutes acceptance.

10. Contact Us

If you have questions about this Privacy Policy or your data, contact us at privacy@solosavvy.ai.